![]() I asked about working with a solar company. It turns out the code had changed and he had to add in a small charge for a different flashing to accommodate. Dylon got up on the roof to check for potential problems. He went through the attic to check to see if everything was up to code. Dylon, the estimator, was courteous, paid attention to detail, and answered all my questions fully. ![]() The first to respond was San Diego County Roofing (so, everyone else was compared to them, luckily). I rejected his bid based on his commitment to keeping schedules, his lack of transparency, and customer engagement. Nearing the time of his appointment again, he called and said that because of rain he did not feel safe getting on the roof. He was late for his appointment – and, after two hours, called to reschedule. Of the other two, one just offered a cursory estimate. Since I am trained in some of the relevant technologies, I called the manufacturer and asked some very technical questions, which they answered honestly (to their credit) – I ended up not choosing that bidder. The others came back with a "lift and re-lay," replace the underlayment, and other work as needed. Of the four, one came back with an estimate to replace everything, including the tile (I didn't believe I needed to replace that, and it cost about $2,000 more). I gave the four my requirements: proven technology, no leaks, met code, able to accommodate a solar system, and work with the solar installation team. I learned from the research, however, that it wasn't the tile, but what lay beneath. I couldn't see how tile could deteriorate much in 100 years, let alone 30. We had a tile roof that was 30 years old. I came down to four companies from whom to get estimates, based on their websites, reviews, and telephone discussions. There are many stories about being taken advantage of, but it is still difficult to be sure. Not knowing a lot about roofing, I did a lot of research. ![]() Thanks Troy and Edgar for a job well done. I wouldn't hesitate to use San Diego County Roofing again, and I highly recommend them. I wanted to wait until after it rained to see if there were any obvious roof problems before submitting this review, well it has rained, and to the untrained eye, everything looks great. Overall, I'd say they are an honest, reliable roofing company. The amount of wood that needed replacement was minimal, and they could have charged a lot more, and we wouldn't have known if it was needed or not. They answered all my questions, finished as scheduled and repainted the replaced wood. We really appreciated this, since we have 3 dogs who like to wander around in our backyard. One thing we really liked is that they cleaned up everyday when they were done. The crew arrived on time, were polite and professional. He updated me throughout the process, and when he didn't, he apologized. Of the estimates Troy's (the co-owner) was the best. One roofer said our concrete tiles were near the end of their useful life, while all the other roofers contradicted that. We got 4 estimates to "Lift and Relay" the tiles on our roof. In summary, Dylan and Edgar were both exceptional, and I would recommend this company to anyone looking to have similar work done. The team at our house worked quickly, and the new roof looks great. He made clear that a top priority was to make sure that we were satisfied with all aspects of the job. He was excellent: professional and attentive, and a pleasure to work with. When it came time for the actual job, Edgar was the foreman. He was also very professional and easy to reach. Dylan was great: he was very thorough, and he seemed honest (and never tried to get me to buy anything I didn't need). The bids from the different companies all came in at nearly identical prices, and we were impressed that San Diego County Roofing seemed like a serious company who would do a good job. We needed to have the shingle roof on our house replaced. We couldn't be happier with the job that San Diego County Roofing just did at our house.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |